SMS and ISO/IEC 20000

Maintaining the quality and reliability of IT services is paramount for organizational success. Compliance with industry standards such as ISO/IEC 20000, which outlines requirements for a Service Management System (SMS), is essential for organizations seeking to deliver consistent and high-quality IT services.

Wings2i offers comprehensive managed SMS and ISO/IEC 20000 compliance services, providing organizations with the necessary support to establish and maintain a robust service management framework. Our managed services include:

• Subject matter expertise and guidance
• Planning and governance of SMS and compliance related activities
• End-to-end guidance, advisory services and facilitation
• Professional Services towards
• Review and update to Organization on SMS
• Tracking of objectives and their achievements
• Review and update of Policy SMS.
• Review and update other SMS documentation,
• Ongoing assistance to control and practices maintenance and improvement,
• Ongoing training and awareness
• Periodic compliance assessments and reporting.
• Periodic Internal audits
• Closure of audit findings
• Periodic Management reviews/li>
• Preparation of surveillance/recertification audits
• Facilitation and support surveillance/recertification audits.
• Guidance and assistance during security incidents
• Continual improvement